Delivery and return


Standard deliveries are made by DPD, TNT or another equivalent operator within 24 to 48 hours, for all orders placed before 3 p.m.

Bulky order deliveries vary from 24 to 72 hours for all orders placed before 11 a.m.

Orders can be delivered to the address of your choice or to a relay point.

Delivery of the order will be made after receipt of payment. The order will be delivered to the address specified by the customer when ordering. Therefore, the inaccuracy of the data provided by the customer will not, in the event of a dispute, engage the responsibility of FZ motor. In the event of a contact details problem, the customer will have to pay the amount of the return and reshipping costs. The same is true for a package not claimed at a relay point and returned to the company after the retention period by the relay point.

Delivery times range from 24 hours to 10 days.

Delivery times for some parts that are not in stock can be up to ten days.

For all orders, the customer undertakes to check the condition of the product (s) received before signing the delivery slip. Once the voucher has been signed, FZ motor will consider that the customer has carried out this verification. Any problems or reservations must be notified to the carrier upon delivery and reported to FZ motor within two days of receipt of the product. Without any reservation made with the carrier ? no recourse will be possible and FZ motor can in no case be held responsible and therefore liable for the goods contained in the package.


Shipping and return costs will be borne by the customer. The products, accompanied by the customer's account number (RIB), must be returned undamaged and in their original packaging (including accessories and instructions for use) to the following address: FZ MOTOR Place Louise de bettignies, 1a to 7503 Froyennes.


In the event of your withdrawal from this contract, we will refund all payments received from you, including delivery costs (with the exception of additional costs arising from the fact that you have chosen, if applicable, a method of delivery other than the cheaper method of standard delivery offered by us) without undue delay and, in any event, no later than fourteen days from the day on which we are informed of your decision to withdraw from this contract. We will refund using the same payment method you used for the initial transaction, unless you expressly agree to a different method; in any case, this reimbursement will not incur costs for you. We may defer refund until we have received the item or until you have provided proof of shipment of the item, whichever is the earlier.

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